California Story Fund
Application Help
Application Deadline: Noon on April 1, 2009
If you encounter technical difficulties using the online application, please try the following solutions. If you’re still having problems, contact Lucy Nguyen, CCH grants manager, at Lnguyen@calhum.org or 415-391-1474, ext. 315.
I Did Not Receive Confirmation of Application Submission.
Issue: A confirmation e-mail is automatically sent to the project director when an application is successfully submitted. However, because of spam filters, some applicants never receive this e-mail.
Solution: Put Lnguyen@calhum.org on your "safe list" so that CCH e-mail communications will get to you.
I Cannot Access the Grant Application Because “Cookies Are Not Supported.”
Issue: Some applicants who bookmark the grant application URL may get the following error message when they attempt to log in to the application using the bookmark:
The following error has occurred: Your browser is not configured to support cookies. In order to access this online application, you must adjust your browser settings to allow cookies.
This problem typically occurs because the grant application site tests for cookies by adding characters to the URL; if your browser does not properly save cookies, the error occurs.
Solution: To access the application, type the correct URL — exactly as it appears here — in your web browser’s address bar:
https://www.GrantRequest.com/SID_348?SA=SNA&FID=35011
I Cannot Return to My In-Progress Application.
Issue: After you start an application, you have the option of saving it and creating a user account. The user account allows you to return to edit partially completed applications and to review applications already submitted. When you create an account, you receive an automated e-mail message containing your login information and a link you can use to return to your application. You may have misplaced, accidentally deleted or never received this e-mail because of spam filters.
Solution: Click on the following URL to return to your account login page and manage your existing application: https://www.grantrequest.com/SID_348/Default.asp. Sign in using the e-mail address you provided. If you have forgotten your password, click on “forgot your password” for assistance.
I Cannot Upload Certain Files to My Online Application.
Issue: The upload process appears to proceed normally, but when you return to the “Attachments” page, no file has been uploaded. In some cases, you receive a message similar to one of these:
Technical Support Info: [Attachment Upload] Error #300. Arguments are of the wrong type, are out of acceptable range, or are in conflict with one another.
Technical Support Info: [Attachment Upload] Error #3005
Technical Support Info: [Attachment Upload] Error #3001. Arguments are of the wrong type, are out of acceptable range, or are in conflict with one another.
Solution: Upload the file again. If the error still occurs, edit the attachment so that its file size is reduced and try to upload it again.
For Mac users with Safari or Firefox as your Internet browsers, please check to make sure you’re using Safari 1.2 or Firefox 1.0 to avoid problems when uploading files.